Privacy Policy

Last updated: January 2026
Version: 2026-01

Développements Nelligan ("we", "our") is committed to protecting your personal information in accordance with Quebec's Law 25 on the protection of personal information in the private sector.

This policy explains what information we collect, why we collect it, and how we use it when you use our website nelligan.app.

1. Information We Collect

Information You Provide

When you submit a rental inquiry or information request form, we collect:

  • First and last name
  • Email address
  • Phone number
  • Information about your housing search (desired unit type, planned move-in date, number of occupants)
  • Any other information you choose to share in your messages

Information Collected Automatically

When you browse our site, we automatically collect:

  • Pages visited and time spent on each page
  • Actions taken (clicks, scrolling, interactions)
  • Device type and browser used
  • Source of your visit (search engine, direct link, etc.)

This data is anonymized and used solely to improve the user experience on our site.

2. Why We Collect This Information

We use your personal information to:

  • Process your inquiry: Contact you about available units that match your criteria
  • Manage our relationship: Follow up on your inquiry and answer your questions
  • Improve our services: Analyze site usage to optimize the user experience

We never sell your personal information to third parties.

3. Sharing Your Information

Your information is shared only with the following parties, as part of processing your inquiry:

| Recipient | Reason | Data Shared | |-----------|--------|-------------| | BuildingStack | Property management system used to process rental inquiries | Name, email, phone, inquiry details | | Nelligan Leasing Team | Follow-up and response to your inquiry | All submitted information |

Technical Service Providers

Our hosting and infrastructure providers (Vercel, MongoDB Atlas, Cloudflare) may have access to data as part of their services, but are bound by confidentiality agreements and do not use your data for their own purposes.

4. Data Retention

| Data Type | Retention Period | |-----------|-----------------| | Rental inquiries | 24 months after last interaction | | Anonymized analytics data | 36 months | | Withdrawn requests | Deleted within 30 days |

After these periods, your data is securely deleted.

5. Your Rights

Under Quebec's Law 25, you have the right to:

  • Access the personal information we hold about you
  • Correct any inaccurate information
  • Withdraw your consent at any time
  • Request deletion of your information
  • Obtain a copy of your data in a common format

To exercise these rights, contact us at the address below. We will respond to your request within 30 days.

6. Security

We protect your information through:

  • Encryption of data in transit (HTTPS/TLS)
  • Restricted access to data on a need-to-know basis
  • Hosting on secure servers with recognized providers
  • Regular monitoring of our systems

7. Cookies

Our site uses cookies to:

  • Remember your language preferences
  • Analyze site usage anonymously

You can configure your browser to refuse cookies, but some site features may not function properly.

8. Changes to This Policy

We may update this policy periodically. The "last updated" date at the top of this page indicates the current version. Significant changes will be announced on our site.

9. Contact Us

For any questions about this policy or to exercise your rights:

Person Responsible for the Protection of Personal Information
Développements Nelligan
Email: info@devnelligan.ca
Phone: 514-748-7440

If you are not satisfied with our response, you may file a complaint with the Commission d'accès à l'information du Québec (CAI): www.cai.gouv.qc.ca

The French version of this policy is authoritative in accordance with Quebec's Charter of the French Language. This English version is provided for information purposes.